Subscriber’s Bill of Rights
Right to Information
Subscribers have the right to information such as the applicable terms of the offer and digital asset details, to be stated in the White Paper.
The White paper shall be publicly accessible by no later than the starting date of the offer period to subscribers, and such White Paper shall remain accessible for as long as the digital assets are held by subscribers.
Subscribers shall be notified in the White Paper of the relevant risk warnings for the digital assets including market, financial, custodial, technological and project-related risks.
There shall be transparency of all applicable fees and charges for the subscription of offer.
Right of Withdrawal
The issuer offers a right of withdrawal to the subscriber who buys digital assets directly from the issuer. The issuer shall provide information on such a right of withdrawal in the White Paper.
Subscribers shall have a period of 14 calendar days (or cooling off period) to withdraw their agreement to purchase such digital assets without incurring any cost (except for the necessary gas fees) and without giving reasons. The period of withdrawal shall begin from the day of the subscriber’s agreement to purchase the digital assets.
All payments received from a subscriber, including, if applicable, any charges, shall be reimbursed without undue delay and in any event not later than 14 days from the day on which the issuer is informed of the subscriber’s decision to withdraw from the agreement.
The reimbursement shall be carried out using the same means of payment as the subscriber used for the initial transaction, unless the subscriber has expressly agreed otherwise and provided that the subscriber does not incur any fees as a result of such reimbursement.
The right of withdrawal shall not apply where the digital assets are admitted to trading on a trading platform for crypto-assets.
Where the issuer has set a time limit on its offer to the public of such digital assets, the right of withdrawal shall not be exercised after the end of the subscription period.
Right of Redress
Subscribers shall be able to lodge a complaint with the issuer directly if there is any negligent misstatement, misrepresentation, defalcation, or fraudulent conduct, by an agent, officer, employee or representative of the issuer.
Should there be any disputes between the issuer and subscriber regarding the subscription of the offer, both parties shall endeavour to settle the dispute first through direct discussions in good faith. If the dispute is not settled, the parties may submit the dispute to mediation.
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